Secure Hub Verify Your Credentials and Try Again

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Error message: Authentication failed. Please check your username, password and 2d hallmark factors (like Access Lawmaking or Digital Dna) earlier trying once again. (2026322)

Trouble/Cause

You lot might receive this fault message Authentication failed. Delight check your username, password and 2nd hallmark factors (like Admission code or Digital DNA) before trying once more. (2026322) , in different situations.

1. When trying to log in or sign in to a web application such as:

• Amadeus Selling Platform Connect
• Altéa Desktop Reservation (ARD) Web
• Airline Retailing Platform (ARP)

Possible cause:

• Incorrect URL to launch the awarding
• Invalid login, sign, or password entered (for example: a blank space has been added before or after your entry as a result of a re-create/paste action)
• Cookies related to the application (for example: second-factor hallmark) may have been deleted from the device
• A incorrect second-factor authentication access code was entered
• Yous have user emulator rights, but the application is not configured to let information technology
• Your User Identification (UID) is not linked to LSS (this can happen in FareXpert)
• Your machine has the Digital Dna (DDNA) extension/plugin installed, but the device is non enrolled via the local Security Management

2. When connecting from ARD Web to Altéa Customer Management:

• Yous are able to login with an LSS user within ARD Web standalone, but you cannot log in within CM JFE

three. When trying to emulate a user in Selling Platform Connect or AeTM.

Possible cause:

• The username is longer than 15 characters

Client Action

ane. Verify your credentials and try the asking again. Bank check the post-obit:

• Is the URL right? Information technology must include parameters such every bit site lawmaking
• Is the user ID defined in the correct Organization?
• Is the user ID valid?
• Is the countersign right? Letters in passwords must exist typed using the correct case
• Is the sign valid?

If the outcome is related to user impersonation, refer to your Regional Technical team.

If the issue is related to ARD Spider web - Altéa CM (username more than than allowed characters), log in to CM from a split window.

For Sell Connect effect, bank check with your security administrator If the issue is nigh the DDNA.  The user must contact his ambassador to enroll the device.  The administrator comes to the user's machine, connects with his credentials to LSS via LSM, and enrolls the device.

2. Use the Forgot your password? link to reset your password.

Note: You lot must have your email accost configured in the database to exist able to use this feature.

If you get the same mistake afterwards using this link, information technology is very probable that you are non defined in the right Organization, or the Self-service UI was disabled and has to be fixed by Amadeus Development.

3. Activate cookies, clean them, and try again.

4. Ensure that you enter the correct two-factor authentication code in the Access Code field.

About two-gene authentication

In society to brand the Amadeus Selling Platform Connect access more secure, a security code is requested in certain cases, depending on the configuration gear up at the organisation level.

The very first fourth dimension you access Amadeus Selling Platform Connect, you lot will be prompted to enter an access code.

• If you have changed the machine previously used to admission the application, yous volition be asked to enter an access code
• If you utilize Selling Platform Connect from the same automobile but via a browser different from the one previously used, yous volition be prompted to enter an access lawmaking

The maximum number of locations managed past LSS is configurable. A location is a combination of car + browser.

This is how it works:

You have entered the Amadeus Selling Platform Connect URL in the browser and filled in the Username and Password fields on the Sign In console. After clicking on the Sign in push, the post-obit message is displayed :

The access code is sent past email to the mailbox defined in the LSS account used:

Enter the access code and password to admission the awarding.

Investigation steps

If this fault is returned, it means that at least one of the three fields has a wrong value.

For security reasons, the error message does not identify which field has the incorrect value. You must reenter and recheck all three values.

5. If the problem persists, and you are certain the request is valid and should allow the sign-in, contact your Amadeus Aid Desk.

Provide the following data to help the investigation:

• Operating arrangement, language, and version
• Browser used and version
• Office ID used
• User ID / Username / Login
• Concluding address (ATID) used, if available
• JSESSIONID if bachelor
• Exact date and timestamp when the upshot occurred
• Exact input and output of all troubleshooting you take done
• Fault bulletin returned

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Source: https://servicehub.amadeus.com/c/portal/view-solution/913038/en_US/error-message-authentication-failed.-please-check-your-username-password-and-second-authentication-factors-like-access-code-or-digital-dna-before-trying-again.-2026322-

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